✨🕷Free Next-Day Delivery on orders over £150!🕷✨

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Next Day Delivery! Order before 2pm, Monday-Friday. (Exludes Bank Holidays)

7 Day Live Guarantee  for your pet covering 7 days after shipping for peace of mind.

Price Matched Products. Shop equipment without breaking the bank.

Deaths & injuries covered for this pet up to 7 days after arrival*

Pet Mystery Box

Size/Age:

Any size & life stage

£19.99

A mystery pet of any animal and species chosen by our livestock staff, valuing £14.99 or greater. Box contents changes weekly. Suitable for beginner and intermediate keepers.

Next-day delivery available

Safe and speedy next-day delivery for both pets and equipment.

Want it Tuesday, Jun 18 ? Order in next
Description

Size/Age:

Any size & life stage

Want to spice up your pet invertebrate collection? Or, want to start out keeping exotic inverts, but not sure where to start? We’ve got the perfect product for you. Each week, our livestock staff will select a happy, healthy pet from our stock to put into the pet mystery box.

In your box, you will receive animal(s) of any species or age from our available stock, valuing £19.99 or greater.

We aim to include hardy, easy-care pets that are perfect for beginners and intermediate keepers.

*Pet mystery boxes contain exclusively live animals and no care equipment. Live animals are provided in small containers which may be suitable for temporary housing only.

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Our Next-Day Guaranteed service promises same-day packing and delivery before 1 pm the following day for all orders placed. For standard livestock delivery, we dispatch orders within 1-5 working days, and once dispatched, your order will arrive in less than 24 hours.

We pride ourselves on our attention to detail- it’s a priority that your critters are safe & snugly packed.

When you receive your order, open it up and locate the transport container your pet is inside. Gently ease out your pet into the home you’ve prepared for it.

Ordering pets online can be nerve-wracking, we get it. Our 7-Day live guarantee is our way to ease nerves over the purchasing process.

We’re confident in the quality husbandry, shipping, and packaging of our livestock. On the rare occasion an animal arrives in poor condition, we will provide credit for the cost of that animal. If all animals in the shipment arrive in poor condition, we will also provide credit for the postage.

We try to make it as easy as possible to help any unwell critters, and ensure you can get your money back. There are a couple of steps to go through before a refund can be issued.

If you’ve received an unwell animal in the mail:

1. If it is safe to do so, (your pet is not medically significant or harmful) please remove the animal from its transport container, ideally onto your hand. We ask this as invertebrates, particularly insects, are experts at ‘playing dead’.

2. To provide you with the best advice going forward and to confirm the condition of your pet, we kindly request a short video of the animal in question before your refund can be processed. This can be uploaded on our ‘live guarantee refunds form’, or you can email it straight to us.

3. We typically respond within 24 hours, but please allow 1-3 working days for a response. Once it’s confirmed that you are eligible for a refund, we’ll get process the credit to your account.

We’ll need this information to reach us within 7 days after you’ve received your pet. We cannot provide any live guarantee to animals that have been refused, returned, or not collected.