NEW – Select your delivery day at checkout to make sure you are there to receive your new pet!
Ships within 3 days! Order before 2pm, Monday-Friday. (Excludes pre-order items. Excludes Bank Holiday)
7 Day Live Guarantee for your pet covering 7 days after shipping for peace of mind.
Price Matched Products. Shop equipment without breaking the bank.
We work hard to provide fast & clear responses to any issues or queries, so you can expect a reply within 24 hours. For issues regarding injured, deceased, or unresponsive animals, please reach out here instead.
Ensure you’ve removed your pet from its transport cup into its enclosure, or to your hands if the animal cannot cause harm. We can’t provide assistance or store credit for animals that have not had their condition fully assessed outside of their transport container.
We’ll need you to record a minimum of a 5-second video of the animal. The more photographic or video content the better, this will allow us to assess the footage efficiently and with greater confidence. Please note that we may have to ask for more footage. For this reason, please do not bury or otherwise dispose of the animal until you have heard back from a member of our team.
We aim to get back to you within 1 business day, a member of the team will respond with expert advice for your pet along with store credit equal to the value of your unwell pets (with postage if all animals in that shipment arrived unwell) if applicable.
If your order hasn’t reached you in the expected time frame, please check the notifications banner at the top of the website for notifications about deliveries. This is where we post notifications that are affecting all delivies, such as extreme weather or postal strikes. Please ensure you are receiving our email notifications, which may, on occasion end up in your spam folder.
Delays can occur on occasion, typically this is nothing to worry about, it may be that your pet needs to be held back for a few days because it is moulting for example. Your pet will be with you as soon as it is safe to send it.
If you’ve received an animal that doesn’t look as expected, perhaps it’s a different colour or size, mix-ups can happen and you may have received the wrong species.
With this said, live animals are very variable, even members of the same species. They differ greatly in size an appearance by sex, location of origin, and many other factors.
If you’re concerned, please reach out to us with photos, and a member of our team will get back to you with second opinions.
Before you email us please note:
If you are enquiring about the availability of stock, it isn’t possible to give a definitive answer as to when we will have certain species available. Instead of emailing, please subscribe to be notified that the item is in stock. This can be done on the product page for that animal. If the animal isn’t listed on our website then we do not expect to have it in stock in the near future.
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All live pets purchased from us are guaranteed to be of great health. Any issues in 7 days? Let us know.
