✨🕷Free Next-Day Delivery on orders over £150!🕷✨

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Next Day Delivery! Order before 2pm, Monday-Friday. (Exludes Bank Holidays)

7 Day Live Guarantee  for your pet covering 7 days after shipping for peace of mind.

Price Matched Products. Shop equipment without breaking the bank.

7 Day Guarantee Refunds Form

Enter some details about your animal and experience to verify you’re eligible for the 7 Day Guarantee refund. Refunds will be processed on the next business day.


Many thanks,
The Bug Pets Team

About the 7 Day Guarantee

Please note that the 7 day guarantee does not cover cases of neglect, abuse, improper care, or voluntary harm to the animal, as specified in our TOS, and refunds will not be provided at our discretion if we suspect deaths or injuries are the sole cause of improper husbandry on part of the customer.

The 7 Day Guarantee exists to ensure you are provided by us with a healthy animal that thrives after transit and can go on to live a long life. 

We reserve the right to ask further questions via E mail regarding the condition of your animal before processing a refund. For this reason, you must ensure that you do not dispose of the animal in question before a refund has been processed, or a member of our team has reached out to you.

A member of staff will aim to process a refund or ask any further questions if necessary on the next working day after your application has been submitted.

Thank you for your patience and understanding.